Counteract negative results of believing people are incapable by becoming a coach-leader / manager.

Business Managers have of late realised that compliant employees may get the job done, but committed ones do it better. They make greater contributions to the organization and are more productive, more creative, and, in general, more fun to work with. The difference between the leader who gains commitment and the one who only gains compliance lies in something as simple as: coaching. The most effective leaders we know see themselves not as managers or supervisors, but as coaches.
To try and implement change within your employee can only be done through transformative conversations allowing the employee to make the changes themselves. Coaches need to change the way they think about their employees. Stop focusing on the lack – rather focus on the capability. You achieve engagement when you focus on what you have rather than on what you don’t have.

10 negative results of thinking people are incapable:
1. Low expectations.
2. Praise for marginal effort.
3. Avoid conversations. “I don’t want to be bothered with them.”
4. Provide less information. Incapable people don’t need information.
5. Act with impatience.
6. Interrupt while “incapable people” are talking.
7. Supply less help. Why bother?
8. Criticize more frequently.
9. Give less feedback.
10. Less smiling. More frowning.

10 questions coaching-leaders ask capable people:
1. What would you suggest?
2. What are you trying to accomplish?
3. What have you already done to address this issue?
4. How have your efforts worked so far?
5. What would you like to try?
6. What would you like to do next?
7. Who might need to be involved?
8. What can you do while you’re waiting?
9. When can you take the next step?
10. When will you be done?

Coaching-leader tips:
• Try approaching employees as capable. If they aren’t capable you hired the wrong people.
• Stressing and pressuring are unnecessary and counter-productive.
• Become a coaching-leader by relaxing with people while holding high expectations.