An effective appraisal and performance management process can have a significant impact on an organisation’s culture, staff morale and employee engagement levels – all of which enhance employer brand and support the retention of key talent within a business.
There is debate as to whether traditional appraisal systems are still effective for the needs of an evolving workforce. Organisations such as Deloitte have announced that they are moving towards more ongoing discussions and feedback with employees. Whether it’s traditional six-month reviews and appraisals, or ongoing one-to-ones and performance catch ups, the important element is that there is a clear and consistent approach to performance management and reviews.
A commitment to having appraisal conversations with employees can help to improve the bottom line by aligning individual performance with business objectives. It also supports the creation of a more people-focused culture and an environment in which employees will want to stay, progress and thrive.
Employee recognition and rewards
Appraisals provide the opportunity to recognise and reward employees and to ensure they feel valued for the work that they do. By monitoring performance and progress against objectives employers can assess whether to reward staff with salary increases, promotions or bonuses. It’s also a chance to say thank you and to provide verbal feedback and praise. Rewarding any successes highlighted doesn’t have to be financial. Although money still holds considerable importance, and salaries should be regularly reviewed to ensure they remain competitive and in line with performance, simple and sincere acknowledgements still go a long way towards maintaining employee engagement.
New challenges and clear objectives
Organisations with a great workplace culture are ones where employees feel a real sense of belonging. They understand what the organisation is trying to achieve, are inspired by its mission and values and recognise how their role plays a part in achieving overall success. The discussions which take place during appraisal meetings will help employees to understand how the individual objectives set for them will play a part in the wider business plan. This helps to give employees a sense of ownership within the collective vision and to empower them to achieve the results needed. It’s also a great opportunity to regularly review objectives and to provide ongoing challenges to ensure employees remain motivated by new goals and experiences.
Continued progression and development
Organisations which provide clear progression opportunities are attractive to new recruits and are more likely to be able to retain talented employees by mapping out a career path for them. Regularly looking at performance will help to identify when employees are ready to take on more responsibility. Setting aside the time to discuss an employee’s individual ambitions will also help organisations to spot and develop potential talent and build a strong succession pipeline.
Culture of trust and openness
In today’s fast paced business world, it’s more important than ever to maintain a meaningful, two-way dialogue with employees to help keep talented people within your organisation. One of the key enablers for achieving employee engagement is to ensure that employees have a voice and appraisal and performance review meetings can help to fuel discussion and empower staff to share their opinions. They will feel encouraged to influence innovation by feeding ideas upwards and the relationship which develops from open communication within appraisal systems will help employees to feel more able to approach and discuss any ideas or issues outside of these meetings as well.
Support and training
Open discussions on performance can help to identify any problems early and provides the opportunity to explore positive solutions. Managers can look at what additional training and support could be provided to enable the employee to achieve results which they would feel proud of. High performing employees can be supported with further training to help them to progress to the next level in their careers.
Prevention of long-term dissatisfaction
Issues can usually be nipped in the bud before they escalate to the point of someone leaving if they can be raised through appraisal meetings. It is a great opportunity for an employee to raise any worries or concerns, or to discuss any barriers which they feel are holding them back. Taking the time to listen to employees and address any concerns helps to create a happier workforce and will continue to fuel a culture of openness and trust.
About Gill Buchanan
Gill is a founding Director of Pure Resourcing Solutions has worked in the recruitment field since 1988, Sydney, Australia.